Privacy Policy

1. Introduction

Welcome to SupportMonk ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and authentication data when you sign up via Google or GitHub.
• Usage Data: Information about how you interact with our service, including support queries, analytics data, and widget configurations.
• Customer Data: Documentation, FAQs, and other content you provide to train your AI support agent.
• Communication Data: Support conversations between your users and our AI system.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI support services
• Train and optimize AI models specific to your product
• Generate analytics and insights about recurring support questions
• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our service (hosting, analytics, AI processing).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

8. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@supportmonk.dev