Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences and improve your browsing experience. We use cookies and similar technologies to provide, protect, and improve SupportMonk.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the Service to function properly. They enable core functionality such as authentication, security, and session management. You cannot opt out of these cookies.

• Authentication: To keep you signed in and verify your identity
• Security: To protect against unauthorized access and fraud
• Session: To maintain your session state across page requests

Analytics Cookies

These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously.

• Usage Analytics: To understand how you use our platform and identify areas for improvement
• Performance: To monitor and improve loading times and overall performance

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences.

• Preferences: To remember your dashboard settings and customizations
• Language: To remember your preferred language (if applicable)

3. Third-Party Cookies

We use services from the following third parties, which may set their own cookies:

• Google: For authentication (Google Sign-In)
• GitHub: For authentication (GitHub Sign-In)
• Vercel Analytics: For website performance monitoring

These third parties have their own privacy and cookie policies, which we encourage you to review.

4. Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device
• Delete all or specific cookies
• Block cookies from being set
• Set preferences for certain websites

Please note that disabling essential cookies may prevent you from using certain features of our Service.

5. Cookie Retention

The length of time a cookie remains on your device depends on the type:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain until they expire or you delete them (typically 30 days to 1 year)

6. Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

7. Contact Us

If you have questions about our use of cookies, please contact us at: privacy@supportmonk.dev